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Guest Relations & Operations Virtual Assistant

JOB ID: SEEDEE1

INDUSTRY:

LOCATION: LATAM Only

JOB STATUS: Part Time

WORK SCHEDULE:
Friday 7pm - 11pm EST (Eastern)
Saturday 7pm - 11pm EST (Eastern)
Sunday 9am - 3pm EST (Eastern)

SALARY: $7-8 per hour
ASAP

ROLE OVERVIEW

The client is a hospitality company operating a portfolio of 30–40 short‑term rental properties across Central Texas and East Tennessee. We manage guest relations, daily operations, turnover coordination, and on‑the‑ground support across multiple markets. As the company grows, we are expanding our virtual operations team to ensure consistent coverage, high‑quality service, and operational redundancy. We currently have an experienced senior VA team lead who will be actively involved in onboarding and daily support.

ABOUT THE ROLE

We are seeking a high‑caliber Virtual Assistant for Guest Relations & Operations to support our East Tennessee market initially, with potential to support Texas operations as proficiency increases.

Preferred candidate has prior hospitality, guest relations,



or short‑term rental operations experience, with fluent verbal and written communication skills, strong problem‑solving abilities, and comfort using a variety of digital tools.

LANGUAGE REQUIREMENT

C1 English level is required; the selected candidate will be speaking strictly in English during their whole shift.

ADDITIONAL REQUIREMENTS

Please submit your resume and an audio recording in English.

KEY RESPONSIBILITIES
- Respond to guest inquiries via messaging platforms, email, and potentially phone calls as needed.
- Provide friendly, concise, and professional communication aligned with brand standards.
- Handle escalations, urgent guest issues, and schedule‑based guest support during peak times.
- Triage issues; manage independently or elevate to next level management or the Operations Team if uncertain.

OPERATIONS SUPPORT
- Execute assigned operational tasks from a structured task list (approx. 10–20 tasks

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at59f

📌 Guest Relations (Colombia)
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📍 Colombia