Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5c9

What You’ll Do
- Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support AVD environments, including:
- Dynamic host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts
- Support user access and devices via:
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune
- Perform daily checks, follow change processes, and escalate issues when required

Role Level & Growth Path

This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities.



Role level and scope will be discussed during the interview process.
- Experience in Service Desk, IT Support, or Endpoint Support
- Hands-on experience supporting Azure Virtual Desktop (AVD)
- Experience working with Nerdio (mandatory)
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English (B2 or above)
- Competitive pay
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5c9

📌 IT Support Analyst (Colombia)
🏢 Maxana
📍 Colombia