Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5h3

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We are looking for a Tier II Customer Support Specialist with strong technical aptitude to act as the bridge between our front-line customer support team (Tier I) and our development team. Your role will be to help interpret customer issues that require technical insight, and ensure clear, effective communication between non-technical and technical stakeholders.

Must-have requirements:
- Ability to understand and explain REST APIs and webhooks
- Comfortable reading and interpreting technical documentation
- Ability to troubleshoot and reproduce issues reported by customers
- Strong written English communication skills (spoken English is a plus)
- Experience working with customer support or technical support teams

Nice-to-have (but not required):
- Experience with messaging and asynchronous APIs (e.g. WhatsApp Cloud API,



Telegram Bots, etc.)
- Familiarity with bot automation flows and configuration logic
- Hands‑on experience with tools like Postman or curl for API testing
- Experience in a SaaS environment or with messaging platforms
- Experience creating technical documentation or internal troubleshooting guides

You don’t need to be a developer, but you should be technical enough to understand how things work and explain them clearly.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development

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Bogota, D.C., Capital District, Colombia

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5h3

📌 Tier II Technical Customer Support (Colombia)
🏢 Callbell
📍 Colombia