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Partner Operations Architect

Playbook Collective · Remote · Argentina, Venezuela, Chile, or Uruguay
Path to Head of Partner Success

What this role actually is

This is a department‑building role. For the first three months it resembles a customer‑success position: you work the evening window of 18:00‑23:00 in your time zone, live with our partners, handle onboarding, issues, integration questions, and edge cases. The main outcome during this period is documentation – every conversation becomes an SOP, each issue a script, every edge case a process. You build the playbook while you run it.

Month 4

You hire and train a replacement to cover the evening window, then step up to Head of Partner Success. Your hours move to standard daytime and you begin building the team.

Months 4‑18

You build and run a distributed Partner Operations team of approximately eight people across four continents, managing the function end‑to‑end.

Read this honestly before you apply

The evening window is not optional: 18:00‑23:00 your time, every working day, for three months.



If your schedule cannot accommodate this, the role is not suitable.

This is a function‑building role

You will not have an existing team to manage from day one. Documentation must be instinctive and consistent; a week‑long SOP project is unacceptable. You should write clear, concise scripts after every meaningful conversation.

Who this is for
- At least 3 years in partner operations, customer success, account management, or operational roles where you have built or systematised processes from scratch.
- Relational person and systems builder – both qualities.
- Capable of managing distributed teams across time zones asynchronously, measuring output rather than hours.
- Fluent in English and Spanish; most LatAm partners work in Spanish.
- Seeking a trajectory of building, running, and growing a function rather than a steady customer‑success role.

Who this is not for
- Individuals whose background is purely managin

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📌 Partner Operations Architect (Bogotá)
🏢 EXCELYTICS S.A.S. "EN LIQUIDACION"
📍 Bogotá