Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5lp

On-site - Full Time

VIP Medical Group is a leading vein and pain clinic committed to providing exceptional, patient-centered care. Our expert team uses cutting-edge technology and innovative treatments to improve the health and well‑being of our patients. As we continue to grow, we are seeking a talented Full Stack Developer to join our team and help us build and maintain efficient, secure, and user‑friendly digital solutions to support our patients and staff.

Position Summary

The Patient Conversion Sales Trainer is responsible for improving revenue‑producing phone performance across Patient Access, Patient Success, and Appointment Services. This role coaches agents and front‑line leaders to convert inquiries into scheduled evaluations, improve patient show readiness, and strengthen the phone behaviors that support conversion from evaluation to procedure. This is a hands‑on operational coaching role, not a desk‑only training position. The coach is expected to spend meaningful time in live call listening, side‑by‑side coaching, role play, floor support,



and leader partnership to improve close rates, objection handling, urgency creation, patient confidence, and consistency in the patient journey.

What You’ll Do

Sales Conversion Coaching
- Coach agents to convert patient interest into booked evaluations through effective discovery, objection handling, and confident appointment setting.
- Train consultative sales skills balancing empathy, trust, urgency, and closing discipline in a healthcare context.
- Strengthen handling of key objections (price, insurance, hesitation, scheduling, fear, no‑shows).
- Use live and recorded calls to reinforce best practices across the full call flow.

Cross‑Functional Support
- Support Patient Access, Patient Success, and Appointment Services teams across the conversion funnel.
- Tailor coaching to each team’s role in driving evaluations, follow‑ups, and treatment progression.

Training & Skill Development
- Deliver onboarding, refr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at5lp

📌 Sales Conversion Trainer (Medellín)
🏢 Redvalley
📍 Medellín