Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at67s

About IntouchCX

IntouchCX is a integral leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are seeking a dynamic, client-facing User Success Leader to drive adoption, engagement, and business value for our Prism platform—an AI-powered CX intelligence and analytics solution.

This role sits at the center of client relationships, Insight delivery and storytelling, and product adoption and expansion.

The User Success Leader will act as the bridge between data, insights, and client impact, ensuring our partners not only understand Prism outputs but confidently act on them to improve their business.

This is a consultative, analytical, and execution-focused role.

As User Success Leader, You Will




- Serve as the primary point of contact for Prism clients.
- Build strong relationships with stakeholders across:
- Operations.
- CX / Customer Service.
- Analytics / Reporting.
- Client Partners.
- Lead recurring meetings:
- Weekly Business Reviews (WBRs).
- Monthly / Quarterly Business Reviews (MBRs/QBRs).
- Ensure clients are aligned on goals, priorities, and outcomes.
- Translate Prism data and analysis into:
- Clear, executive-ready insights.
- Actionable recommendations.
- Package insights across:
- Contact drivers.
- Customer sentiment and resolution.
- Operational friction (people, process, tools).
- Tell a compelling story that connects data → business impact:
- Cost savings.
- Revenue opportunities.
- Customer experience improvements.
- Drive adoption and effective usage of Prism dashboards and insights.
- Build client confidence in:
- AI-generated insights.
- Reporting outputs.
- Identify gaps in ad

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at67s

📌 User Success Leader (Bogotá)
🏢 IntouchCX
📍 Bogotá