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Company Description:
- R26_0001733

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Support Engineer to add to our Brandbank team

The NIQ Brandbank team is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. We work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.

This is primarily a technical role with elements of support, customer service to the internal Nielsen Brandbank functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant expert team as well as project support that will enable the business to deliver services to a global market.
- Escalation point Application Support team for the global offices covering faults, advice and work requests around the Nielsen Brandbank internal systems.




- Provide support for international offices after project delivery.
- Become involved with planned projects and bespoke software releases to provide technical support for the new systems.
- Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
- System configuration, scripting and new user administration as required

Qualifications
- Experience in working within a service desk.
- Analytical, methodical approach to information gathering and fault diagnosis.
- Good level of face to face customer service experience.
- Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
- Exposure or basic knowledge and/or understanding of Microsoft SQL Database language.
- Understanding of XML, JSON (preferred)

Additional Information
- Our Benefits
- Versátil working environment
- Volunteer time off
- LinkedIn Le

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📌 Support Engineer (Bogotá)
🏢 Nielseniq
📍 Bogotá