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About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

The role primarily includes the following responsibilities
- Perform in depth analysis of cases received in the support queues, using available documentation and resources, and collaborating closely with Product Development, Product Management, Operations, and Account Management teams when required
- Deliver training sessions to clients, including training requests initiated through support cases, while ensuring alignment with client needs and product capabilities
- Meet team and departmental performance goals,



including case response time targets and Net Promoter Score results based on client feedback
- Collaborate effectively within the team and across other internal Visa teams to ensure high quality service delivery
- Participate in training activities, clarifications, and initiatives that drive the adoption of Visa products and services by clients across the LAC region

The role also requires strong written and verbal communication skills, as it involves supporting both external and internal clients and collaborating closely with internal solutions teams to align on solutions and deliver clear, accurate responses to clients

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications: 5 or more years of

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at6mk

📌 Consultant, Technical Solutions (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá