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About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
The Senior Manager, LAC Merchant Support will be responsible for the support of Acceptance Solutions products in the Latin America and Caribbean (LAC) region and other regions. This includes complete responsibility for the performance of the group supporting issue resolution at levels 1 & 2 for both merchants and partners within the regions and partnership with the level 3 teams to ensure the best possible client experience at all levels.
This position is located in Bogota and must be bi-lingual in English and Spanish. (Tri-lingual in English, Spanish, Portuguese a plus)
Responsibilities:
- Drive the best possible Client Experience for supported merchant and partners.
- Improve Operational Efficiency by delivering operational excellence and execution.
- Be accountable for the overall performance of a team and lead by example.
- Focus on Performance Development and Growth for all employees.
- Participate in the hiring process by conducting interviews and making hiring decisions.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work e
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