28 may
|
Faria Education Group
|
Bogotá
28 may
Faria Education Group
Bogotá
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at72q
We are seeking an energetic individual with 1-2 years of prior experience in education/teaching, onboarding, and/or customer training to join our Americas Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding and new-user training for Atlas.
The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the Americas and Atlas during the onboarding period. You will work closely with the Solutions/Sales Consultant, Standards & Services, and Client Experience teams to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer.
What you’ll learn in the first 30-45 days
- Product knowledge, the hows and whys of using Atlas
- The nuts and bolts of Atlas as a SaaS business
- The role of implementation and why good customer experiences matter
- The context and workflows of international schools and how to best onboard them
Key Responsibilities
Develop long-term goals with schools and leadership teams,
supporting curriculum planning, development, and review.
Use change management strategies to ensure the successful implementation of our software in alignment with the Americas’ educational values and widely adopted curriculum practices.
Show an in-depth knowledge of our products and their capabilities, including how they support curriculum design, instructional planning, and school processes.
Review and confirm customization of products to facilitate clients’ processes.
Collaborate with school leadership teams to set academic and operational goals, provide strategic recommendations based on the Americas’ curriculum frameworks, and guide schools in aligning their internal practices with our platform’s capabilities.
Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit.
Transition client relationship seamlessly to the School Experience
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at72q
📌 Implementation Specialist, Atlas (Bogotá)
🏢 Faria Education Group
📍 Bogotá