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We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration,and impact.

With the right people and the right ideas, there’s no limit to what we can achieve.

Are you a fit?

We are looking for a Helpdesk Tier 1 Support Analyst to provide first-level IT support and deliver an excellent user experience. This role is idóneo for someone who enjoys problem-solving, working with users, and collaborating with distributed teams in a fast-paced environment. This opportunity is on-site in Bogota

Key Responsibilities:
- Provide Level 1 IT support for end users via ticketing systems and communication tools
- Troubleshoot and resolve common issues related to:
- Printers and basic network connectivity
- Application access requests
- Device performance and login issues
- Manage user accounts in Active Directory (password resets,



account unlocking)
- Use ticketing systems to document, track, and resolve incidents following SOPs
- Escalate issues to Tier 2 support when appropriate
- Ensure clear, empathetic, and professional communication with users
- Collaborate effectively with cross-functional and distributed team

Must-have skills:
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.
- English proficiency B2 or higher (spoken and written)
- Strong customer service mindset with empathy and clarity in user interactions
- Logical problem-solving skills and ability to work under pressure
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic knowledge of Active Directory concepts
- Experience or exposure to Remote Monitoring and Management (RMM) tools
- Experience with ticketing systems such as Jira, Zendesk, or Freshdesk:
- Basic troubleshooting experience with Windows an

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at7ej

📌 Help Desk Analyst (Bogotá)
🏢 Wizeline
📍 Bogotá