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Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.

Description

Informational Video:General Overview of Stay Heirloom's Contact Center

You will see there is both a customer service and a sales position listed below. This role is for one person that is able to perform both functions interchangeably, as needed. We are looking for smart, dynamic, talented people who can take great care of a customer and also be a persuasive and strategic negotiator for sales. We are looking for a smart generalist.





Requirements:
Schedule:
- This is a full time, remote position, with a minimum of 40 working hours scheduled each week. Working hours can be scheduled between 8:00 am CST and midnight CST. Weekend and evening availability is required.
- This is a salaried position, commensurate with experience
- In addition to base salary, there are incentive/bonus opportunities available.
- Excellent command of the English language, spoken and written.
- 3+ years of experience working in a contact center environment for a US-based company where 100% of the workday is conducted in English, this can be either in a sales or customer service capacity.
- Comfortable using cloud based platforms to manage and organize work such as cloud based phone systems, online messaging platforms. Learning new technology should feel intuitive.
- Reliable access to a strong internet connection, able to work from home in a qu

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at7fu

📌 Copy of Guest Support and Sales Manager (Bogotá)
🏢 Heirloom
📍 Bogotá