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Bayer es una compañía integral con competencias centradas en los campos de las ciencias de la vida de la salud y la agricultura. Sus productos y servicios están diseñados para beneficiar a las personas y mejorar su calidad de vida. En Bayer tienes la oportunidad de ser parte de una cultura en la que valoramos la pasión de nuestros colaboradores por innovar y darles el poder de cambiar.

Customer Solutions and Experience Manager

Your Tasks & Responsibilities:
- Convert the customer experience components to divisional, functional, operational tactics, and customer experience improvement.
- Continuously monitor customer experience and interactions across O2C product and service offerings in close alignment with Business Divisions.
- Connect and engage with key customers to have insights, understand their models and expectations to provide feedback to our operations.
- Lead the customer service excellence program to be a reference in the HealthCare Sector and identified as preferred supplier of our customers.




- Key partner in all G2M of the Businesses divisions to identify efficiencies strategies, not only achieving efficiency improvement but also delivering according to customer expectations and KPIs.
- Develop and continue the customer collaboration program for top customers and ensure alignment with divisional strategies.
- Regional and Global partnership for the alignment of the Bayer
- Develop dashboard visibility of Service as Measure by the customer.
- Guide and partner with business and Service Delivery Management to develop continuously functional competencies of local and SSCDN to exceed customer expectations.
- Deliver all the O2C operative needs meeting the area and business targets, focusing on delivering the efficiency and service expected by the customers.

Who You Are:
EDUCATION:
- University professional degree in Industrial Engineering, Business Administration, Supply Chain Management or equivalent. MBA or Project Management
- Post-graduate studies /Pre

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📌 Customer Solutions and Experience Manager (Bogotá)
🏢 Bayer
📍 Bogotá