Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at7qw

Join our Team:
About this opportunity:
We are looking for an BSS L2 SME. This role is responsible for advanced support, incident and problem management, deep troubleshooting, RCA, and functional ownership of Netcracker Convergent Billing & Rating platforms. You will ensure that billing and charging services are continuously available, accurate, and performing within agreed SLA/OLA targets.

What you will do:
- Production Support & Incident Management
- Act as L2 SME for NetCracker Convergent Billing & Rating.
- Handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.
- Perform root cause analysis (RCA) and produce post-incident reports.
- Provide expert-level support for complex rating, billing and charging defects.
- Troubleshooting, analyzing and resolving issues across:
- Product charging
- Event summaries
- One-time charges
- Discounts (event & product level)
- Taxation & itemization
- Late payment generation
- Bill details & formatting
- Troubleshoot CDR ingestion, mediation, rating, billing and invoice generation issues.




- Validate data consistency across Product Catalog, Product Offering (PO), Product Structure (PS), Rating Engine and Billing Engine.
- Monitoring & Proactive Operations
- Monitor production systems for performance, stability and data integrity.
- Act on alerts from monitoring tools and traffic anomalies between upstream and downstream systems.
- Proactively identify recurring issues and drive permanent fixes.
- Stakeholder, Vendor & Team Coordination
- Act as the onshore escalation point for L1 and offshore L2/L3 teams.
- Coordinate with IT, network, mediation and integration teams.
- Work with NetCracker product support for defect resolution and patches.
- Interface with business teams during major incidents and billing cycles.
- Participate in CAB, incident review and service governance meetings.
- Change, Release & UAT Support
- Validate configuration changes, hotfixes and patches.
- Support UAT, regression testin

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at7qw

📌 BssSme (Bogotá)
🏢 Ericsson
📍 Bogotá