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About DEUNA uD83EuDDE1

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify integral payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments uD83DuDE80

Role Overview

As a Mid SRE at Deuna, you’ll ensure the reliability, scalability, and performance of our AWS-based platform by integrating observability, automation, and SRE best practices across the software lifecycle.



You will work closely with development teams to improve uptime, provide observability tooling, and ensure we scale efficiently and securely.

Key Responsibilities
- Design, define, and maintain observability and monitoring for our AWS infrastructure.
- Define and track SLIs, SLOs, and SLAs for critical systems.
- Improve system uptime, latency, and fault tolerance across the platform.
- Provide internal libraries and toolsets to developers for diagnostics and debugging.
- Manage scaling, performance, and resilience efforts related to system reliability.
- Collaborate with technical teams on capacity planning, load testing, and scaling policies.
- Improve production operations by defining and evolving deployment strategies and conducting disaster recovery (DR) testing.

Technical Skills:
- Expertise with Prometheus, Grafana, OpenTelemetry, AWS CloudWatch, or other observability tools.
- Experience designing d

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📌 Site Reliability Engineer (Bogotá)
🏢 Deuna
📍 Bogotá