Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at833

Customer Management Contact Analyst (Fixed Term):
Location: Bogotá, Colombia.

Fixed Term: 6 months.

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About the job_

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Customer Contact Management Analyst within our Order to Cash team, you’ll manage customer requests and disputes, ensuring timely resolution and delivering a best-in-class experience.

We are an innovative general healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:
- Manage customer requests and disputes, registering cases in systems and classifying them according to the matrix.




- Perform initial analysis and resolve cases within service level targets.
- Coordinate with Supply Chain, Commercial, and Quality teams to gather information and close cases.
- Act as case owner, ensuring end-to-end tracking and resolution.
- Select appropriate resolution processes, manage related documents (credit/debit memos, returns orders), and follow approval workflows.
- Monitor operational reports and follow up to secure resolution and communication to customers.

_ About you _
- Experience in customer service or similar roles, preferably in Pharma.
- Strong understanding of Order-to-Cash processes.
- Excellent English communication skills (essential); Portuguese proficiency (B2+) required.
- Hands-on experience with Salesforce Service Cloud and SAP S4 Hana.
- Proficient in Microsoft Office, especially Excel.
- Strong problem-solving and analytical skills.
- Ability to work under pressure, adapt to change, and collabora

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at833

📌 Customer Management Contact Analyst (Bogotá)
🏢 Sanofi
📍 Bogotá