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Bogota
- Server Virtualization and hardware support Engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a integral team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job DescriptionAs a Server virtualization engineer, you will be responsible for Troubleshooting, achieve all the defined KIPs, create effective customer engagement

Deep look into the topics. i.e., UCS (in Deep knowledge of hardware Server components)

In this role you will play a key role in:
- Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN regions)
- Achieve all the defined KPIs & SLAs
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction




- Proactive involvement of Technical Leads / Management in resolving critical issues
- Writing Tech documents covering best practices & Tshoot approaches for a product/issue
- Mentoring of New Hires
- Cooperate with stakeholders to drive issues into resolution
- Installation, Configuration, Maintenance, and Troubleshoot blades and rack servers.

Profile:
- English level B2
- Prior troubleshooting experience
- Knowledge of common LAN, WAN, and Datacenter architectures
- Prior experience in hardware technical support

What you'll love about working here
- Empowering environment: Autonomy and Goal setting are among the top scores with 8,4+ ratings in our monthly employee feedback Pulse.
- Continuous feedback: We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.
- Fr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at876

📌 Server Virtualization and Hardware Support Engineer (Bogotá)
🏢 Capgemini
📍 Bogotá