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DESCRIPTION:
Key job responsibilities
As a Financial Analyst supporting VCPC (Variable Cost Per Contact) initiatives, you will:
Lead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations
Partner with cross-functional stakeholders to influence decision-making on cost optimization initiatives and resource allocation
Track and report on project performance, monitoring key metrics and providing regular updates on progress toward YoY improvement targets
Analyze cost trends by month, location, and vertical to identify optimization opportunities and support data-driven recommendations
Develop financial models and business cases to evaluate VCPC initiatives and quantify potential savings
Support monthly and quarterly financial reporting, providing insights into variances and trends that impact VCPC performance
Collaborate with Customer Service, Operations, and Finance teams to ensure alignment on project goals and deliverables
Communicate findings clearly to stakeholders at various levels,
translating complex financial data into actionable insights
Build and maintain tracking mechanisms to measure the impact of improvement initiatives and ensure accountability for results
A day in the life
You'll start your day reviewing VCPC performance metrics and identifying trends that require deeper analysis. You'll collaborate with Customer Service and Operations leaders to discuss ongoing cost optimization projects, providing financial insights that guide decision-making. Much of your time will be spent building financial models, analyzing cost drivers across different locations and verticals, and tracking progress on improvement initiatives. You'll prepare updates for stakeholders, clearly communicating project status and financial impact. You'll also participate in cross-functional meetings to influence resource allocation decisions and ensure alignment on YoY improvement targets.
About t
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at8ep
📌 Financial Analyst (Colombia)
🏢 Amazon Operation Services Colombia S A S
📍 Colombia
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