Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at8h9

Overview

We are seeking a proactive, organized, and empathetic On-Call Coordinator to support our operations during weekends and after-hours coverage. This role is critical to ensuring continuity of care, timely caregiver scheduling, and clear communication with patients, caregivers, and internal teams.

The On-Call Coordinator acts as a key point of contact during non-standard business hours, ensuring that issues are resolved promptly and care services continue without disruption.

Key Responsibilities

Care Coordination & Scheduling
- Schedule and assign caregivers to patients in homes or facilities based on care needs and staff availability
- Provide on-call coverage during weekends and designated after-hours shifts
- Respond promptly to calls, messages, and urgent scheduling needs
- Ensure all visits are confirmed and accurately recorded in systems such as HHAexchange and/or Salesforce

Communication & Documentation
- Communicate clearly with caregivers, patients, and families regarding assignments, changes, or service issues




- Document all communications and actions taken in the system
- Track caregiver availability, acceptance of assignments, and eligibility
- Escalate clinical concerns or patient condition changes to the clinical team

Operational & HR Support
- Initiate intake processes by creating or updating patient profiles
- Coordinate with HR and recruitment teams regarding staffing needs
- Act as a liaison with contract case managers and schedulers
- Ensure compliance with internal policies and applicable federal, state, and local regulations

Additional Responsibilities
- Support staff satisfaction through effective communication and problem resolution
- Maintain strict confidentiality of patient, caregiver, and company information

Required Skills & Qualifications
- Bilingual:English and Spanish (spoken and written):
- Strong communication and customer service skills
- High attention to detail and strong organizational abilities
- Experience in care

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at8h9

📌 On-call Coordinator (Cali)
🏢 Evo Colombia
📍 Cali