Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at8v3

Regional Business Administrator – Salesforce Service Cloud

Location: Bogotá, Colombia

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Regional Business Administrator – Salesforce Service Cloud within our Order to Serve Integral Process, you’ll take responsibility for business administration of Salesforce Service Cloud, including user setup, modifications and deactivation, as well as role and profile management, permission sets, public groups, and sharing settings.

Main responsibilities
- Salesforce Service Cloud administration: user setup, modification and deactivation, roles, profiles, permission sets, public groups, and sharing settings.
- Maintain and enforce Salesforce security protocols and governance practices.
- Own first-level technical support and manage defects in production and UAT.
- Lead end-user training, materials,



and user support for O2C processes.
- Identify underutilized features and implement automation to improve efficiency.
- Monitor adoption KPIs and drive continuous improvement based on user feedback.
- Configure and maintain reports & dashboards based on business requirements.

About you
- Experience: Previous Salesforce administration experience and O2C process knowledge.
- Soft skills: Excellent communication and interpersonal skills. Strong stakeholder management.
- Technical skills: Strong expertise in Salesforce Lightning, data analysis, and user support.
- Education: Bachelor’s degree in Business, IT, or related field.
- Languages: Advanced English level.

Why choose us?
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- You’ll be part of leading the first experiences a job seeker has with Sanof

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at8v3

📌 Regional business administrator – Salesforce Service Cloud (Bogotá)
🏢 Eacademy Sanofi
📍 Bogotá