Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at928

Who we’re looking for
- You like a fast-paced environment
- You thrive with change and development
- You like giving feedback
- You’re a team player
- You love learning/sleuthing
- You’re big on accountability

About The Role
- Manages large amounts of inbound and outbound calls in a timely manner
- Provides information, resolves problems, and advises customers on statements or concerns they may have regarding the Explanation of Benefit from services they received
- Follows communication Scripts/Guidelines when needed to handle different clients
- Works within multiple Billing systems and EHR/EMR system with each call
- Knowledge of how Health Insurance coverage works
- Knowledge of the medical claim process
- Knowledge of the patient statement process
- Patient payment processing and posting
- Maintaining documentation of all conversations in multiple systems per conversation
- Identify billing errors in the claim process when patients call in with a complaint
- Effectively communicates billing errors and payment issues with clients and team members




- Performs pre‑collection calls
- Performs miscellaneous job‑related duties as assigned
- Ability to perform complex tasks and to prioritize multiple projects
- Ability to resolve difficult or stressful customer service issues
- Ability to multi‑task, set priorities and manage time effectively

Qualifications
- Ability to assess problem areas and address them effectively.
- Managing one’s own time and the time of others.
- Written and verbal communication skills are essential to be successful in this position.
- Customer/Client Focus – Working towards one goal of serving clients needs.
- Previous experience with computer applications, such as Microsoft Office Suite (Word, Excel, Teams), Adobe, softphone (RingCentral), web browsers and so on.
- Must have excellent organizational and communication skills at all levels, both verbally and in writing.
- Strong attention to detail.
- Must be able to address, track and solve p

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at928

📌 Customer Service Coordinator (Colombia)
🏢 The Auctus Group
📍 Colombia