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Description:
Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

Key Responsibilities:
About this opportunity

As a Customer Success Specialist, you will play a key role in providing a new customer experience to both General Dentists and Orthodontists through regular touch points focused on increasing Invisalign utilization. You will be a key part of our Customer Success Program, which is a comprehensive, customized program for customers designed to master all aspects of the Invisalign system. This program is designed to build confidence in treating a wide variety of clinical conditions with Invisalign clear aligners.



Your work will form an integral part of the end-to-end engagement process of Invisalign Providers, greatly impacting both customer satisfaction and revenue growth.

In this role, you will
- Responsible for assisting Orthodontists and internal clients with inquiries about products, support with the IDS platform, reception and channeling of requests for supplies, treatment status, status of product shipments, channeling requests to the appropriate areas, among other activities Customer service.
- Work with the Client Success Team to provide a remarkable level of client services within the program in adherence to established procedures.
- Work together with the Success team with the Client for the achievement and maintenance of the established indicators.
- Be part of the personalized 360 program to achieve the objectives established together with the clinical and sales departments.
- Organize and schedu

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at9gk

📌 Customer Success Assistant, Itero (Bogotá)
🏢 Align Technology
📍 Bogotá