Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at9gp

Job Title: Customer Service Specialist
Reports to: General Manager
Location: Remote
Employment Type: Full-Time (40 hours/week)
Schedule: Monday to Saturday
Compensation: Base Salary ($1100 US) | PTO

Application: Please submit a cover letter and in addition, please include a brief response to the following question:
Question:
- “How can I make sure that when I have to change a customer’s appointment — whether it’s due to lateness, rescheduling, or cancellation — the customer still leaves the interaction feeling that the adjustment was handled positively, with care, and maybe even to their benefit?”_

Position Overview

We're seeking a Customer Support Specialist who excels at building genuine human connections. This is not just a customer service or sales position — we are looking for someone with a warm, conversational personality, the kind of person who makes others feel like they’re speaking to a friend or family member.

Key Responsibilities:
- Handle retention and cancellation calls with empathy and problem-solving mindset.




- Listen actively to customers’ concerns and work toward resolutions that genuinely serve their needs.
- Conduct follow-up calls to ensure satisfaction, build loyalty, and re-engage past clients.
- Perform "Welcome Calls" to build a strong first impression and clarify service expectations.
- Recognize opportunities to upsell services in a natural, non-pushy manner.
- Collaborate with the operations and scheduling team to ensure seamless customer experiences.
- Track interactions and outcomes in the CRM to inform retention strategies.
- Offer emotional intelligence and care in every interaction — customers should leave the call smiling.

What We’re Looking For:
- A naturally friendly, talkative, and compassionate personality — someone who enjoys real conversations.
- Experience in customer support, retention, or sales (cleaning industry is a plus).
- Strong listening and interpersonal skills; empathy is your superpower.
- Ability to de-escala

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at9gp

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