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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Areas of Responsibility and Tasks

As a Specialist Customer Success Manager (S-CSM) for Procurement in LAC North, you will be responsible for customer success, adoption and consumption, revenue retention, renewals SAP Ariba and Fieldglass customer relationships.

You lead efforts to help our customers achieve their business goals, realize value, improve solution adoption, achieve customer references, and drive customer engagement.



You will build and maintain relationships with strategic decision makers at customer organizations (such as CPO, CIO, CFO), partners, and internally at SAP to deliver business results.

Duties and Responsibilities

Drive Value Realization
- Understand customer needs, and how to leverage SAP Procurement solutions to address them.
- Proactively engage customers to ensure they adopt full functionality to get maximum value from their SAP Procurement investment.
- Consistently monitor account health, identify early warning signs for risk, and proactively address problems.

Effective Commercial Management
- Manage, track, and update account activities in terms of subscriptions, financial practices, contract terms, and product usage
- Retain current revenue footprint and look for expansion opportunities
- Work closely with administration and renewals to ensure renewal forecasts are executed on‐time.

Build Account Relationships
- Develop trusting and deep relationship w

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📌 Specialist Customer Success Manager (Bogotá)
🏢 SAP
📍 Bogotá