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Job Logistics Summary:
Position: Account Manager (Refund Stacker Team)
Location: Colombia (Remote)
Hours: Full-time
Compensation: Dependent on experience
Timeline: We are looking to fill this role as soon as possible, but we will take the necessary time to find the right fit

About SellCord:
SellCord is a leading agency specializing in launching and scaling brands on Walmart. Our proprietary tool, Refund Stacker, offers Walmart sellers a comprehensive and effective solution for managing reimbursement claims. With automated audit processes, real-time updates, and a dedicated team of case managers, Refund Stacker simplifies the complex task of handling reimbursements, ensuring sellers maximize their refunds and minimize their workload. We cover a wide range of scenarios, including inventory damage, lost inventory, shipping issues, and incorrect fees.

As our business expands, we are seeking an entry-level Account Manager to join our Refund Stacker team and play a key role in supporting client success.

The Role Logistics:
As an Account Manager on the Refund Stacker team,



you will be responsible for managing relationships with Walmart sellers and ensuring the efficient handling of their reimbursement claims. You will serve as the point of contact between sellers and the Refund Stacker service, helping them navigate their reimbursement processes and providing timely updates on claim status.

Key Responsibilities:
- Serve as the main point of contact for clients using the Refund Stacker tool.
- Build and maintain strong relationships with Walmart sellers, ensuring they receive the best support and service.
- Manage client reimbursement claims, covering issues such as inventory damage, lost inventory, shipping discrepancies, incorrect fees, and more.
- Collaborate with the internal case management team to monitor claim submissions and ensure successful outcomes for clients.
- Analyze data in Microsoft Excel to track and report on reimbursement claims and trends.
- Provide

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📌 Account Manager (Barranquilla)
🏢 SellCord
📍 Barranquilla