Postúlate en Kit Empleo: kitempleo.com.co/empleo/1atacv

The Customer Service Analyst 2 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Log, manage, and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
- Ensure all cases are updated on a regular basis and clients are advised of status
- Ensure the correct handling of our customer’s information treating it according the corresponding policies
- Follow all the procedures and instructions based on regulatory requirements for all the served countries
- Identify and implement improvement opportunities based on customer interactions to reduce queries, time of response or improve customer experience




- Provide customer service and timely resolution to high profile & sensitive clients
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients

Qualifications:
- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education:
- Bachelor's degree - University degree or equivalent experience in customer service preferably at Financial Institutions or General Companies.
- Advanced English skills (written and spoken) are required.Job Family Group:
Customer Service
- Job Family:
Institutional Customer Service
- Time Type:
Full time
- Citi is an equal oppo

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1atacv

📌 Customer Service Analyst 2 (Bogotá)
🏢 Citi
📍 Bogotá