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The Quality Assurance Manager is pivotal in upholding and enhancing service quality across the organization. This role involves leading the Quality Assurance department, overseeing audit processes, managing a team of Quality Auditors and the QA Coordinator, and ensuring compliance with client specifications and industry standards. The QA Manager collaborates closely with the Training & QA Director LATAM to drive continuous improvement initiatives and optimize quality assurance practices.

Key Responsibilities:
- Quality Management System Development:Design, implement, and maintain comprehensive quality management systems to ensure consistent service delivery that meets or exceeds client expectations.
- Audit Oversight:Supervise and coordinate all client audits, ensuring adherence to quality standards and client specifications.
- Team Leadership:Lead, mentor, and support a team of Quality Auditors and the QA Coordinator, fostering a culture of excellence and continuous improvement.
- Data Analysis & Reporting:Analyze quality data to identify trends, generate insightful reports,



and present findings to stakeholders, facilitating informed decision-making.
- Client Compliance:Ensure all quality assurance processes comply with client requirements and industry standards, promptly addressing any deviations.
- Stakeholder Communication:Collaborate with internal teams and client representatives to communicate quality findings, recommendations, and implement improvements.

Continuous Improvement Responsibilities:
- Process Optimization:Identify gaps and areas for improvement within quality assurance processes to enhance efficiency and service quality.
- Implementation of Best Practices:Work with the Training & QA Director LATAM to implement improvement strategies and best practices across all accounts.
- Team Development:Promote a culture of continuous quality improvement among the Quality Assurance team through training, feedback, and professional development opportunities.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1atao5

📌 QA Manager (Bogotá)
🏢 ContactPoint360
📍 Bogotá