Postúlate en Kit Empleo: kitempleo.com.co/empleo/1av5ug

At Talent Pop App, we’re building a remote team of customer support professionals who are passionate about helping people and delivering exceptional customer experiences. If you’re fluent in both Spanish and English and enjoy solving problems, communicating clearly, and supporting customers in a fast-paced environment, we’d love to meet you.
What You’ll Do
As a Spanish-English Customer Support Associate, you’ll support customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and ensure every interaction feels professional, helpful, and customer-focused.
This role goes beyond simply responding to inquiries — it’s about creating positive customer experiences, building trust, and representing Talent Pop App’s commitment to high-quality support.
Your Day-to-Day

- Provide timely, professional, and friendly customer support in both Spanish and English through calls and live chat
- Troubleshoot customer concerns and guide customers through solutions clearly and efficiently
- Accurately document customer interactions and updates
- Identify recurring concerns and share feedback to support process improvements
- Collaborate with internal teams to stay aligned on workflows and priorities
- Deliver customer experiences that reflect Talent Pop App’s service standards and values

What We’re Looking For

- At least 1 year of remote or online customer service experience or experience in a similar support role




- Experience providing bilingual customer support is an advantage
- Excellent written and verbal communication skills in both Spanish and English
- Experience with tools such as Gorgias, Zendesk, Shopify, or similar customer support platforms is a plus
- Calm, organized, and solutions-oriented under pressure
- Familiarity with E-Commerce and CRM systems is an advantage
- Fluent in both Spanish and English

Technical Requirements

- Personally owned laptop or desktop with at least an Intel i5 processor or equivalent, and a minimum of 8GB RAM
- Stable internet connection with a minimum speed of 25 Mbps for both upload and download
- Quiet and professional remote workspace suitable for calls

Perks & Benefits

- Permanent remote work setup
- Competitive compensation with annual performance reviews
- Paid time off to support work-life balance
- Monthly health stipend depending on location
- Performance-based bonuses tied to KPIs
- Supportive team culture focused on growth, accountability, and collaboration

Why Join Talent Pop App?
At Talent Pop App, we believe customer support is about people first. When you join our team, you’ll become part of a collaborative remote environment that values communication, professional growth, and meaningful customer experiences.
Ready to grow your remote career with Talent Pop App? Apply today and become part of a team dedicated to delivering world-class customer support.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1av5ug

📌 Bilingual Spanish-English Remote Support Specialist (Colombia)
🏢 TalentPop App
📍 Colombia