Postúlate en Kit Empleo: kitempleo.com.co/empleo/1av61z

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.

Contract: Full-time, indefinite term

Salary Range: 3´400.000 COP

Purpose of the Role

The purpose of this role is to manage all team and process related issues. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, develop sales skills on the team assigned and escalation resolution. The team size would be of 15 - 20 agents on inbound sales

Key Responsibilities

'• Job responsibilities are below, but not limited to Coach / monitor the employees in production by providing with feedback about individual strength and weaknesses

• Ensure team is aware of all updates and changes in policies, procedures and processes

• Manage KPIs and Service Levels

• Handle customer and client escalations

• Adherence to company and client policies (Security, ZTP, etc.)

Requirements

• Minimum 6 months of exp as a TL in a sales campaign

• Adaptable to work at any schedule - including weekends

• Strong written and verbal communication skills

• Ability to work in high intensity, fast-paced environment

About IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Established in 1998, with 100% focused on the Travel industry,



we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

IGT employs more than 11‚000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

- IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

By submitting your resume, you acknowledge and consent to IGT processing your personal data exclusively for recruitment purposes, in accordance with our Privacy Policy.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1av61z

📌 Sales Campaign Team Lead - Flexible Schedule (Colombia)
🏢 Atain
📍 Colombia