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The Manager of Operations is responsible for overseeing all aspects of the hotel’s daily operations, with a focus on delivering a superior guest experience while maintaining cost-effective and efficient processes.
This role requires strong leader.
- Recruit, train, and manage a diverse team of operational staff.
- Foster a positive and collaborative work environment.
- Set performance standards and conduct regular evaluations. 2.
Guest Satisfaction:
- Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly.
- Monitor guest reviews and feedback, implementing improvements as needed. 3.
Operations Management:
- Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable).
- Develop and implement efficient operational procedures to optimize guest services.
- Monitor and manage room inventory and rates to maximize revenue. 4.
Financial Management:
- Develop and manage the hotel’s operational budget.
- Control expenses and cost-effectively manage resources.
- Implement cost-saving initiatives without compromising quality. 5.
Quality Assurance:
- Maintain high cleanliness and maintenance standards throughout the hotel.
- Ensure compliance with all safety and health regulations.
- Conduct regular quality checks to ensure consistency in service. 6.
Vendor and Supplier Relations:
- Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries.
- Monitor supplier performance and quality of goods and services. 7.
Guest Services and Amenities:
- Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations.
- Coordinate with relevant departments to execute improvements. 8.
Reporting and Analysis:
- Generate regular reports on key performance indicators and operational metrics.
- Analyse data to identify trends and opportunities for improvement.
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