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Company & Location

KEUKENEXPO – Bogotá, D.C., Capital District, Colombia (Site Buro 25)

Contract & Compensation

- Contract: Full-time, indefinite term
- Salary Range: 3´100.000 COP
- Performance Bonus: without a cap, according to account goals.

Purpose of the Role

We are looking for a motivated and experienced Team Leader (TL) to join our team and support our sales campaign, managing all team and process related issues for the account. This role includes team management activities such as effective process control, monitoring voice standards, performance reporting, value innovation, developing sales skills within the assigned team, and handling escalation resolution. The team will consist of 15‑20 agents on inbound sales.

Key Responsibilities

- Coach/monitor employees in production by providing feedback about individual strengths and weaknesses.
- Ensure team is aware of all updates and changes in policies/procedures and processes.




- Manage KPIs and service levels.
- Handle customer and client escalations.
- Adhere to company and client policies (Security, ZTP, etc.).
- Motivate employees.

Requirements

- Minimum 6 months of prior experience in Sales BPO.
- Formal degree is not required; proven sales experience is essential.
- English level: Advanced (B2+), fluent in business communication.
- Full‑time availability; professionals only (not open to students).
- Experience managing 15–20 agents.
- Coaching and development experience.

Work Model

- Work From Office (WFO) 100% on site Buro 25.
- Rotating schedules with two days off.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Wholesale

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az8tm

📌 Bilingual Team LeaderSales Campaign (Bogotá)
🏢 KEUKENEXPO
📍 Bogotá