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Bogota, Colombia - Services - Support - Entry Level-Full Time - Hybrid
Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Integral Impact: Join a company where your work has a general, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
What You'll Do
- Managing incoming calls and customer service inquiries.
- Roughly 60% of the calls will be suppliers. Perform basic troubleshooting, triage those calls, and educate suppliers through the supplier chat channel.
- The remaining 40% are direct customers with technical inquiries. Verify product vertical and transfer calls to specialized technical support engineers.
- Identify and assess customers’ needs to help them achieve success.
- Manage inbound Sourcing Event related queries.
- Handle low severity customer tasks.
- Work closely with the wider Support team.
- Periodically help in the supplier chat queue (answering supplier queries).
- Take on additional projects as needed.
- Experience with a CRM tool such as Salesforce is considered a plus.
What You Will Bring to Coupa
- 1+ years of tangible customer service experience.
- Strong soft skills via the phone and written communication via ticketing system.
- Familiarity with CRM systems and practices.
- Great attention to detail and the ability to multitask.
- The capacity to remain calm and patient under pressure.
- Excellent time management, teamwork and organizational skills.
- Aptitude and strong desire to take on a more technical career path (as demonstrated by a technical degree and/or experience in a technical domain).
- Knowledge of Procurement domain will be an added advantage.
You will be provided 4 hours per week to develop technical skills on the job as a means of preparing you for career advancement as a technical support engineer within 1-2 years (dependent upon your pace of progress with the technical training).
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az8u9