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Team Leader (AFR-OFR Ops) – Global Forwarding, Freight

Location: GSC BOG. Join DHL Global Forwarding’s Global Services Center (GSC BOG) as a Team Leader for Air and Ocean Freight operations. This role oversees performance and development of a dynamic team of Associates and Specialists, ensuring process excellence, operational efficiency, and outstanding service delivery for our integral stakeholders.

Key Responsibilities

- Team Leadership & Performance:
- Lead a team of specialists and associate agents, fostering a culture of operational excellence, respect, and accountability.
- Provide continuous coaching, feedback, and performance reviews to ensure professional development and goal alignment.
- Ensure high levels of service quality, accuracy, and timeliness across all operational tasks.

- Process & Quality Management:

- Monitor and ensure adherence to defined processes and quality standards in line with SLAs and KPIs.
- Implement corrective actions where performance gaps are identified,



using root cause analysis and structured problem‑solving.

- Stakeholder Collaboration:

- Maintain strong relationships with Process Owners, Business Partners, and integral stakeholders.
- Participate in regular reviews, business alignment meetings, and improvement initiatives.

- Program Governance & Optimization:

- Define processes, documentation (Toolkits), KPIs (SMART), and roles in collaboration with OpEx and Transition teams.
- Identify continuous improvement opportunities based on business needs and drive their implementation.
- Analyze and report program utilization, resource capacity, and productivity metrics.

- Operational Excellence & Reporting:

- Ensure accuracy and proper usage of GSConnect and other internal systems.
- Contribute to knowledge management by updating SOPs and best practices.

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📌 Team Lead Sales Support (Bogotá)
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📍 Bogotá