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Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Business Enablement/Support
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Description

The Customer Service Jr. Specialist is a point of contact for internal J&J; functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J; customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

Key Responsibilities

Responsible for order management activities including:
- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support customer inquiries for new and existing orders





Responsible for invoice management activities including:
- Invoicing customer sales orders
- Facilitating invoice corrections
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to: Orders, claims management, returns management, Recall management.
- Interact with other areas to escalate and find solutions.
- Contact customer with the final solution.
- Propose and participate on process improvement activities.

Education Level
- Technician, University/bachelor’s degree or Equivalent.
- May be in the last year of university or just have your degree pending
- Years of Experience: 0-3 Years - Desirable 1 year

Preferred Skills
- Technical skills: MS Office, SAP, CIC
- Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications.
- Language: Bilingual (Spanish, Port

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9a6

📌 Customer Service Jr. Specialist(Portuguese) (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá