Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9af

Customer Support Specialist - AI Assisted
Hours 8-4pm EST US

We’re looking for a reliable and detail-oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using support tickets foAI-powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.:
Responsibilities:
- Review and approve _AI_-generated responses before resolving _customer_ issues
- Edit or write replies as needed to ensure accuracy and brand tone
- Flag edge cases or trends for internal escalations
- Handle 100-200 tickets per day depending on volume and complexity
- Work within platforms like _Shopify_ and other _e-commerce_ integrated tools

Requirements:
- 2-3 years of experience in _customer support_ (_eCommerce_ preferred)
- Excellent written English and attention to detail
- Comfortable using and learning new _AI tools_
- Bonus: experience with _Shopify_, DTC brands, or helpdesk tools like Gorgias and Richpanel
- Must be available to work weekends (Saturday & Sunday) and during US business hours

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9af

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