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We are seeking a talented individual to join our Service Delivery team at Marsh Risk. This role will be based in Bogota. This is a hybrid role that has a requirement of working at least three days a week in the office.
This is an opportunity got a dynamic, hands-on Site Leader to spearhead our Service Delivery Practice team in Bogotá. This pivotal role partners closely with our US/CAN-based Service Delivery Practice leadership to drive operational excellence, align strategic initiatives with business goals, and elevate client service standards. If you thrive in a fast-paced, matrixed environment and are passionate about leading and growing high-performing teams, this is your chance to make a significant impact.
What you can expect:
- Lead and inspire the growing Bogotá Service Delivery Practice team, ensuring delivery of high-quality, client-centric service that meets business objectives and regulatory requirements.
- Collaborate with National, Zone, and Brokerage Service Delivery leaders to cultivate a culture of continuous improvement and operational excellence for all clients.
- Partner with Service Delivery Leadership to align team performance with organizational goals, providing transparent reporting and insights on service delivery metrics.
- Proactively identify and escalate operational challenges, ensuring workload balance and adherence to financial and service delivery guardrails.
- Embed a culture of accountability and commercial focus across Administrative Assistant Support, Client and Broking Services, and Client Financial Management driving best-in-class service outcomes.
- Utilize data-driven performance metrics to influence decision-making and optimize service delivery strategies.
- Champion the adoption of innovative tools and process improvements that enhance efficiency and client value.
- Foster an inclusive, empowering environment where team members are motivated to grow, learn, and excel in their careers
We will count on you to:
- Develop and
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9fv