Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9g2

At Keen, we don't just deliver services - we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for integral brands.
Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.
We're not an agency or legacy BPO. We're a partner in growth — and that's where you come in.
About The Role
Languages: This role requires the ability to speak any combination of Italian, Spanish, French (and English) at a C1/C2 level on the CEFR scale in both written and spoken language.
In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support.
What You'll Do
- Resolve transaction issues, troubleshoot technical problems,



and process online/offline refunds
- Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
- Meet and exceed service level agreements with timely, accurate responses
- Escalate complex issues to management when necessary
- Maintain detailed case records and contribute to improving knowledge base documentation
- Analyze customer issues to identify patterns and recommend solutions
- Develop a deep understanding of products, services, and customer requirements

Requirements:
- 2+ years of customer-facing support experience (customer support, success, help desk, or technical support)
- CEFR Level: C1 or higher in English is required
- Fluent in 2 of 3 of the following (both verbal and written)
- CEFR Level: B2 or higher in French
- CEFR Level: B2 or higher in Italian
- CEFR Level: B2 or higher in Spanish
- Able to communicate clearly, professi

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9g2

📌 Customer Service Agent (Bogotá)
🏢 Keen
📍 Bogotá