Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9g5

Company Description
We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved integral organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient’s lives.





The Contact Center Administrator is responsible for the daily administration, configuration, and optimization of the contact center technology platform(s). This role ensures that the contact center operates efficiently by managing system performance, implementing call routing strategies, generating reports, and supporting both agents and supervisors with technical issues. The administrator acts as a bridge between business operations and IT, ensuring that the contact center delivers exceptional customer service through reliable and optimized systems.

Key Responsibilities
- Administer and maintain contact center systems (e.g., ContactQ, ZOOM Call Center, or similar).
- Configure and optimize call flows, IVR menus, queues, and routing strategies.
- Monitor system performance and troubleshoot issues to ensure uptime and service quality.
- Provide technical support and training for agents, supervisors, and managers o

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9g5

📌 Contact Center Administrator (Bogotá)
🏢 Ergomed
📍 Bogotá