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SchoolsBuddy is a cloud based solution that is used by schools to manage the extra curricular aspects of a child's time at school. This might be their weekly after school activities, after school care, trips or sports matches. It allows parents to sign-up and give consent and provides schools with accurate attendance registers and a list of events for each user. It also provides the option to communicate with members of the school community about all the events.

What you’ll learn in the first 30-45 days
- Product knowledge, the hows and whys of using SchoolsBuddy
- The nuts and bolts of SchoolsBuddy as a part of our business at Faria
- The role of and why good customer experiences matter
- The context and workflows of international schools and how to best support them
- Internalized Faria Habits & Routines.
- Internalized support & implementation processes encompassing.

Key Responsibilities
- Providing one-to-one online training sessions on account set-up, or how to best use a specific feature. You may occasionally need to travel for onsite training and events.




- Hosting live webinars with hundreds of guests, with clear communication & presentation skills
- Ensuring that our quality of service (e.g. support request times and resolutions) is maintained at levels of excellence
- Making customers happy (this requires grace under pressure, especially when you’re dealing with a challenging customer that has urgent demands and time pressure)
- Providing Quality Assurance (QA) testing for new feature deploys
- Devising ways to improve our help and support materials

Over the course of a normal week, you would have:
- Talked with 10-15 schools by phone.
- Conducted 5-10 online trainings.
- Updated 1-2 help tutorials.
- Relayed several bugs or feature requests as a result of feedback from schools.

Requirements:
- 2+ years experience in Customer Support, Customer Service, Technical Support, Account Management, Implementation Management, or similar SaaS roles.
- Strong writ

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📌 Customer Support Representative, Schoolsbuddy (Bogotá)
🏢 Faria Education Group
📍 Bogotá