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Support Delivery Manager

Location: Bogota, Colombia

Model of Work: Hybrid

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Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered._

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched integral expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Responsibilities




- Managing the overall Support delivery experience for select Quorum clients
- Works with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progress
- Works closely with internal/external teams for cross utilization of competence, processes and tools
- Accountable for customer’s case/ticket backlog, case escalations, major incidents
- Identify and drive opportunities for process improvement and efficiencies
- Be able to implement best practices in Support Delivery
- Accountable for customer service governance, service improvement and service planning
- Support internal/external audit
- May mentor team members, as needed
- And other duties as assigned.

Requirements:
- 5+ years of experience in the IT Industry with at least three years managing end-to-end Service/Support Delivery
- Successful experiences managing service delivery for global customers effectively and independently
- Good kno

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9g8

📌 Support Delivery Manager (Bogotá)
🏢 Quorum Software
📍 Bogotá