Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9gj

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Workforce Specialist is responsible for ensuring that the Global Customer Support Team operates with optimal resource planning, real-time performance management, and effective workforce governance. You will drive forecasting, scheduling, reporting, and operational insights to ensure service levels are consistently met. In this role, you will leverage Workforce Management (WFM)



processes and tools to provide actionable recommendations that enhance productivity, staffing efficiency, and customer experience.

Responsibilities

Workforce Planning & Forecasting
- Develop and maintain the global workforce planning framework with clear ownership and governance across regions and vendors
- Build and refine workload, productivity, and manpower forecasts in collaboration with WFM partners, operations leaders, and cross-functional teams
- Conduct variance analysis by comparing forecast vs. vigente performance and provide recommendations for schedule adjustments and process improvements
- Create consistent reporting formats to monitor performance, service levels, and operational trends across AMER, EMEA, and APAC

Real-Time & Operational Management
- Provide centralized visibility of workforce availability, skillsets, and deployment efficiency across global teams
- Recommend or administer updates related to case routing, priority

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9gj

📌 Workforce Specialist (Bogotá)
🏢 Equinix
📍 Bogotá