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About Us:
Solutions 2 GO is a premier integral distributor of world-class video game and entertainment products, serving as a critical link between top manufacturers and major retailers. We are a fast-paced, innovative organization that thrives on excellence in supply chain management and retail execution across international markets.

The Opportunity:
As a Warranty Returns Analyst, you will play a critical role in optimizing our reverse logistics processes and maintaining brand integrity. You will manage the end-to-end warranty lifecycle, ensuring that product returns are processed efficiently while delivering data-driven insights to improve overall product quality and operational efficiency.

Responsibilities:
- Manage and validate warranty claims for defective products, ensuring strict compliance with manufacturer policies and internal company standards.
- Coordinate with warehouse operations to oversee the physical inspection, sorting, and reconciliation of returned inventory for accuracy.
- Analyze return trends and generate detailed reports to identify recurring quality issues,



factory defects, or fraudulent claim patterns.
- Act as the primary liaison between customer service teams and authorized service centers to expedite repair, replacement, or credit processes.
- Maintain accurate digital records within the ERP system to track credit memos, shipping documentation, and the final disposition of assets.

Desired Qualifications:
- Minimum of 3 years of professional experience in reverse logistics, warranty administration, or supply chain analysis.
- Strong technical knowledge of consumer electronics or gaming hardware to accurately assess and troubleshoot product defects.
- Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and experience working with integrated ERP systems like SAP or Oracle.
- Exceptional attention to detail and a proven track record of managing complex administrative workflows with high accuracy.
- Professional proficiency in b

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9jy

📌 Rma (Bogotá)
🏢 Solutions 2 GO
📍 Bogotá