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In this ambitious context, we are looking to strengthen our Customer Support team as we expand our operations to provide a 24/7 service to our clients.

Under the supervision of our Head of Customer America, your main responsibilities will be:
- Ensure high-quality customer reception and support.
- Monitor the administrative and technical implementation of the solution for our clients.
- Manage tickets through our Zendesk tool.
- Act as a liaison between customers and the different departments of the company to ensure efficient issue resolution.

This position is for you if:
- You have previous experience in a similar role and you enjoy what you do.
- You possess excellent interpersonal skills and strong active listening abilities.
- You know how to remain calm and composed in stressful situations.
- You are interested in technology and have a good understanding of IT (Google Suite, audio configuration, memory, network latency, etc.).
- Customer satisfaction is your top priority.
- You are enthusiastic and a true team player.




- You know how to prioritize tasks and organize your work effectively.
- You are proactive.
- You are fluent in Spanish and English, as both are required for this role.
- Knowledge of tools such as Zendesk, Jira, and TeamViewer would be a plus.

Compensation & Benefits:
- Cesantías y Prima (13th salary): Included in accordance with Colombian labor law
- Health & Dental Insurance: Colmédica Zafiro Elite - _individual coverage fully paid by Ringover_
- Work Location: 100% Remote within Colombia (ideally based in Bogota)
- Working Schedule: 42 hours per week
- We’re an equal-opportunity employer and value diversity in all forms. If you’re passionate about flawless voice experiences and enjoy diving deep into packets and JSON, we’d love to meet you._

The contract will be managed through a professional employer organization.

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az9ql

📌 Bilingual Technical Support Saas Bogotá
🏢 Ringover
📍 Bogotá