Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azbch

Job Description

Empresa confidencial is an equal opportunity employer.

Responsibilities

- Review and investigate issues raised by clients and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations in Java, JavaScript, SQL, and XML to provide the right support.
- Install, configure, and customize solutions by following implementation guides and manuals.
- Reproduce client environment data, configuration, and setup in order to investigate possible issues.
- Provide information by collecting, analyzing, and summarizing development and service issues.
- Utilize software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
- Collaborate and add value through participation in peer case reviews, providing comments and suggestions.
- Work with customers and ownership for issues, collaborating with higher tiers for end-to-end resolution.
- Assist customers with requests for assistance via phone, email, and various web contact methods (chat, e-Services).

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azbch

📌 NICE - Actimize Support Engineer (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá