Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azc7p

- Lead the deployment, configuration, and lifecycle management of the security tool stack (SentinelOne, Okta, Entra ID, Cynomi, KnowBe4, etc.) across client environments.
- Provide Tier 2 and Tier 3 support for escalated incidents across Mac workstations, networks, Google Workspace, and SaaS platforms.
- Diagnose and resolve incidents independently, with clear and client‑friendly documentation.
- Lead technical projects: migrations, security tool implementations, network upgrades, and compliance initiatives.
- Develop process automations to reduce repetitive manual tasks (focused on workflow efficiency, not infrastructure‑as‑code).
- Manage recurring technical issues and implement long‑term root‑cause solutions.
- Support monitoring, patching (including CVE remediation alerting), and incident response workflows.
- Evaluate new platforms to determine their suitability within the technology stack.
- Perform system updates, backups, and security audits.

Responsibilities: Client Experience

- Serve as the primary technical point of contact for assigned client accounts.



You own the relationship, not just the tickets.
- Translate complex technical concepts into clear, confident language for non‑technical stakeholders (founders, operations managers, office managers).
- Lead client‑facing project presentations: scoping, progress updates, and post‑implementation reviews.
- Collaborate with Tier1 and Tier2 teams to share knowledge and elevate client communication standards.
- Act as a bridge between technical experts and end users, ensuring SOPs, documentation, and instructions are accessible and easy to understand.
- Identify opportunities to improve service delivery and proactively communicate them to clients and internal leadership.
- Contribute to and enhance the knowledge base with a strong focus on client readability.

Requirements

- 10+ years of experience in IT support, systems administration, and security project implementation.
- Strong experience

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azc7p

📌 1600 SYSTEM OPERATIONS TEAM LEADER (Colombia)
🏢 Softgic S.
📍 Colombia