Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azcne

On-site Position in Barranquilla, Colombia.

We are looking for a Real Time Analyst (RTA) to support workforce operations by monitoring call center performance in real time, ensuring proper staffing levels, and helping maintain service level targets.

This role is responsible for tracking agent schedules, monitoring adherence, identifying operational alerts, and supporting the operations team with real‑time insights to maintain productivity and service quality.

Key Responsibilities

- Monitor real-time call center performance and workforce alerts.
- Track agent schedules, adherence, attendance, and absences.
- Identify operational deviations and coordinate corrective actions with supervisors.
- Monitor staffing levels and ensure alignment with service demand.




- Generate operational reports and provide performance insights.
- Support operations with real-time updates and workforce recommendations.

Key KPIs

- Average Handle Time (AHT)
- Adherence

Requirements

- At least 1 year of experience in Workforce Management or Real-Time Analysis within a call center or BPO environment (required)
- Advanced English Level Required
- Strong analytical and reporting skills.
- Advanced Excel knowledge preferred.
- Ability to work in a fast-paced BPO environment.
- Strong attention to detail and organizational skills.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azcne

📌 Workforce Analyst (Barranquilla)
🏢 Allied Global
📍 Barranquilla