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Job Description

We are looking for a Customer Care Specialist to provide specialized support to corporate clients (B2B), primarily in card programs and payment solutions.

This role serves as the main point of contact for corporate clients, managing critical requests that directly impact their operations and business outcomes. It requires a strategic service mindset, ensuring timely solutions, transaction analysis, and a high-quality customer experience.

This position is idóneo for professionals with experience in high-demand environments where service has a direct business impact.

Mandatory Requirements

- Proven experience of 2–3 years in B2B customer service
- Experience managing corporate clients
- Advanced English level (spoken and written)
- Experience in high-demand operational environments with tight deadlines
- Strong communication, analytical, and problem-solving skills

Technical Knowledge

- Transaction processing systems:
- POS
- ATMs
- 3DS




- Fraud and chargeback management
- Proficiency in office tools:
- Excel
- Word
- Email
- Web browsers

Nice to Have

- Experience in payments, fintech, or technology industries
- Knowledge of tools such as:
- Jira
- Confluence
- Postman
- ELK
- SOAP

Selection Process (Tech Check)

During the hiring process, a technical validation will be conducted, which may include:

- Case analysis related to transactions or incidents
- Questions about fraud, chargebacks, or payment methods
- Evaluation of tool usage and ticket management
- Decision-making assessment in client-facing scenarios

Salary

- $4,150,000 + $500,000 (bonus)

Working Hours

- 42 hours per week
- Standard company schedule

Employment Type

- Full-time
- Individual contributor role (no direct reports)
- Focus on B2B corporate client support

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azcqp

📌 Customer Care SpecialistB) (Medellín)
🏢 Manpower Group Colombia
📍 Medellín