Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azdan

Company Overview

Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our travel specialists are among the world’s top 2% of boutique tour operators and travel agents, pre‑vetted and handpicked to create itineraries tailored to each traveler’s unique preferences. Joining Zicasso, you will play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences.

Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler. We are a fully remote company spanning five continents, fostering a dynamic, progressive global work environment that values creativity, initiative, and continuous learning.

We invite passionate, data‑driven individuals who thrive in a high‑performance environment to contribute to our innovative culture, underpinned by excellence, integrity, and teamwork. Our integral team meets biannually for international retreats and summits, providing opportunities to collaborate in person and strengthen our culture while learning firsthand about the destinations we serve.

To learn more, visit https://www.zicasso.com/careers.

The Role

We are seeking a highly motivated, customer‑service‑minded Traveler Care Specialist who embraces an entrepreneurial spirit and has a passion for international travel. This role sits between our travelers and Zicasso’s global network of travel providers, ensuring both sides are delighted with our unique matching service. Responsibilities include assessing and processing incoming travel inquiries via email, chat, phone, and online, leveraging analytics to maximize leads,



and building trusted relationships with travelers to exceed their expectations and drive loyalty and repeat bookings.

This is an international, fully remote, freelance contractor position working from home with a five‑day workweek that includes rotating weekend shifts. Initial training takes place Monday through Friday for 3 to 4 weeks. The role is open to candidates located outside the United States, with a strong preference for those based in Argentina, Costa Rica, Brazil, and Colombia. All work will be conducted in English.

Key Responsibilities

- Provide exceptional customer service to travelers, taking ownership of inquiries and becoming a trusted advisor throughout their experience with Zicasso.
- Build long‑lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso.
- Ensure a high level of inquiry conversion through expertise in consultation, product knowledge, and Zicasso’s benefits, speaking with travelers via phone and sometimes video.
- Participate cross‑functionally with the Partnerships, Product, and Marketing teams to integrate best practices and resolve client experience issues.
- Partner with Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
- Leverage Zicasso’s data, analytics, and technology to set new standards for customer success and drive innovation in the luxury travel industry.
- Consult and advise to move general inquiries to destination‑specific trip requests.
- Coach and mentor team members as needed.





Required Skills And Experience

- Minimum 8+ years of experience in the travel industry with a focus on travel sales or operations of luxury tours or hotels (e.g., tour leader, tour director, hotel front desk, client relations, or guest services).
- Passionate about travel, with extensive international travel experience and a strong curiosity about new destinations.
- Strong customer‑service skills, comfortable with telephone‑based work and building relationships with travelers.
- Excellent fluency in oral and written English.
- A cheerful and confident demeanor adaptable to diverse communication styles and traveler behaviors.
- Highly motivated and enthusiastic, willing to put in extra effort in a start‑up environment to drive company success.
- Comfortable with technology, able to learn new software quickly; thorough knowledge of Google Workspace (formerly G Suite) is preferred.
- Strong organizational skills and attention to detail, striving for error‑free work.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- A bachelor’s degree or higher is preferred.

What We Offer

- Remote work from your home base with flexible hours for a great work‑life balance.
- An innovative, fast‑paced, and collaborative culture that values diverse voices and opinions.
- A learning and development annual stipend.
- Two company‑sponsored business trips each year to international destinations we serve.

If you are a customer‑service‑minded problem solver with a passion for travel and a strong desire to make a difference, we strongly encourage you to apply for this exciting opportunity to join our team and help shape the future of personalized, life‑enriching travel experiences at Zicasso.

All applications should be submitted in English.

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azdan

📌 Traveler Care Specialist, Luxury Travel (Customer Service, Sales) (Colombia)
🏢 Zicasso
📍 Colombia