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Job Title:Expert - Project Manager

Job Location:GSC Colombia

This position will report directly to the U.S Head of Infrastructure and Service Management

and Hosting Infrastructure & Service Management - Americas

The Hosting Infrastructure, Service Provisioning & External Link Management is responsible for managing Hosting Infrastructure services, requests, costs, PARs, TARs, RFCs, Vulnerability & Patch Mgmt also manage External Links Requests supporting DGF US IT Team. This role requires coordination between ITS teams and external service providers to ensure the alignment of IT infrastructure services with business objectives. The position plays a critical role in ensuring service excellence and cost-effectiveness.

Key Responsibilities:
Service Management Role
- Infrastructure Provisioning: Resource is responsible for coordination of any new Infrastructure Requirement. This includes the request of new servers in ITS Cloud Portal,



coordinate Proposal Request with ITS and align expectation with Application Team and evaluate with coordination of Product Lead in US and Regional Infrastructure Delivery Manager.
- Oversees day-to-day Hosting & ELM operation ensures effective and efficient delivery of support with adherence to Request, Incident, Vulnerability & Patch Mgmt, Problem and Change Management processes.
- Develop processes, measures, KPI’s to track and manage performance and service delivery of the services for effectively manages cost and quality.
- Leads continual service improvement and ongoing process maturity through regular service reviews, trend analysis and metrics reporting and through engagement with stakeholders.
- Track ITS costs and ensure budget adherence in terms or hosting, identifying cost-saving opportunities.
- Support US TCO exercise, providing to product Owners cost according the Application consuming of infrastructure resources.
- Ensures Hosting successful transitioning to IT Product team (SLAs, contingency, backup, monitoring, hyperca

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📌 Manager - Business Support - Project Management (Bogotá)
🏢 Dhl
📍 Bogotá