Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aze4c

Location Bogotá, Colombia Job type Full-Time Work mode Hybrid Job level Professional Job ID 11895 Company Munich Re Employment type Temporary Area of expertise Human Resources

As HR Services Administrator - EULA, you will act as the first point of contact for HR queries across the region, supporting employees and managers in LATAM, while working closely with UK HR Services.

This position is recruited locally in Colombia and provides day-to-day _HR operational and administrative support to LATAM_ stakeholders, requiring Spanish and Portuguese as working languages. As the role reports into the UK HR Services team, fluent English is essential for daily collaboration, case management and reporting.

You will play a key role in ensuring accurate HR data, compliant processes and a smooth employee lifecycle experience across the region.

Your job
- Act as the first point of contact for HR queries via Ask HR (ServiceNow), ensuring cases are accurately classified, triaged and routed to the appropriate HR teams.
- Handle more complex HR operational queries (Level 2),



escalating to HR Business Partners or specialist teams where appropriate.
- Maintain accurate and up-to-date employee data across HR systems (e.g. SuccessFactors, Zellis) and local HR employee files, in line with data protection requirements.
- Ensure payroll-related data is accurate and submitted within agreed deadlines.
- Support recruitment administration, including preparation of offers and contracts, onboarding coordination, new starter communication and first-day induction activities.
- Coordinate interviews and support hiring managers throughout the recruitment lifecycle.
- Process background checks in a timely manner, performing due diligence and escalating issues as required.
- Support the annual IDD and SMCR certification processes, including Fitness & Propriety / Good Repute assessments.
- Draft HR documentation such as contract amendments, letters and references, including regulated responses, escal

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aze4c

📌 HR Services Administrator (Bogotá)
🏢 Munich Re
📍 Bogotá